Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a Canadian online casino? This page explains how to reach us and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods.
What we can help with
- Corrections or updates to a casino review, bonus offer, or payment method listed on the site
- Questions about how we compare and rate operators such as Cashed, SlotsGem, WinnerIsland, Betninja and the other brands featured on Canadian Casinos
- Feedback on your own experience with a Canadian online casino, positive or negative
- General questions about how bonuses, wagering requirements or payment methods work in Canada
- Suggestions for casinos or topics you'd like us to look into
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor or regulator. That means we're not able to:
- Access, verify or close your account at any casino brand
- Process deposits, withdrawals or refunds on your behalf
- Resolve a dispute directly with a casino — that has to go through the operator's own support team, and if unresolved, the licensing body stated in that casino's terms
- Offer financial, legal or gambling-addiction counselling
If you're concerned about your own gambling or someone else's, our Responsible Gambling page has practical guidance and where to find independent support.
Before you write in about a review
Our rankings are built from publicly available information: welcome offers, wagering terms, game libraries, payment options and licensing details, checked against what's actually stated on each operator's own site. If you think something's out of date — a bonus amount, a spin count, a payment method no longer offered — tell us which casino and what's changed, and we'll look into it. You can see our full rating criteria and how the current list was put together on our About Us page.
Questions about terms and policies
If your query relates to how this site operates, what we publish, or our editorial approach, our Terms and Conditions page covers most of that ground. It's worth a check before emailing, since it answers many of the routine questions we get asked.
A note on commercial relationships
Canadian Casinos may earn a commission when readers sign up with a casino through links on this site. This doesn't influence how brands are ranked or reviewed, and it has no bearing on how we handle enquiries, corrections or feedback submitted through this contact page.